TotalCare - Incident - Total.care Contact Center US (BND2) – Incident details

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Incident - Total.care Contact Center US (BND2)

Resolved
Major outage
Started 25 days agoLasted about 2 hours

Affected

Total.Care Contact Center US

Degraded performance from 5:39 PM to 6:11 PM, Operational from 6:11 PM to 7:33 PM

Total.Care Contact Center US (BND2)

Degraded performance from 5:39 PM to 6:11 PM, Operational from 6:11 PM to 7:33 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Root Cause Analysis reports will be issued via support tickets.

  • Monitoring
    Monitoring

    bnd2 has now been stabilised and everything should be working ok.
    Engineers are continuing to monitor and establish the root cause.

  • Update
    Update

    Engineers are still investigating this issue. We will have an update shortly.

  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on US (BND2) .

    Users may find issues with the Agent and Desktop Experiences, and / or slow response times.

    Engineering teams are investigating

    We will provide updates shortly.

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