Total.Care - Incident - CallCorp Contact Center US (BND3) – Incident details

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Incident - CallCorp Contact Center US (BND3)

ResolvedMajor outage1 hour 4 minutes

Affected

Total.Care Contact Center US

Major outage from 10:30 PM to 11:34 PM

Total.Care Contact Center US (BND3)

Major outage from 10:30 PM to 11:34 PM

  • ResolvedUTC

    This incident has been resolved and clean up work has been completed.
    If any agents are still experiencing issues, please ask them to log out of the platform completely, and log back in.
    We will continue to monitor the platform.

  • MonitoringUTC

    The original incident is believed to be resolved.
    Engineers are now performing a cleanup of login sessions so that agents can log in again.
    We will confirm when this is complete.

  • InvestigatingUTC

    We are aware of a technical issue which may impact your service on US (BND3) .

    Agents may be having difficulty using Agent Experience and Desktop Experience

    Some calls may not be connecting

    Engineering teams are investigating

    We will provide updates shortly.

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