Total.Care - Incident - Total.Care Contact Center US (BND3) – Incident details

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Incident - Total.Care Contact Center US (BND3)

ResolvedMajor outage1 hour 8 minutes

Affected

Total.Care Contact Center US

Major outage from 3:25 PM to 4:34 PM

Total.Care Contact Center US (BND3)

Major outage from 3:25 PM to 4:34 PM

  • ResolvedUTC

    This incident has been fully resolved.

  • MonitoringUTC

    This issue is now resolved. We are monitoring the platform, for stability.
    Some contact centers may see stuck interactions - if requeuing these fails, they will need to be cleared.

  • IdentifiedUTC

    The platform is now back in a good state.
    We are carrying out some cleanups which should rectify any remaining issues.

  • InvestigatingUTC

    We are aware of a technical issue which may impact your service on Total.Care US (BND3) .
    Agents may be unable to handle calls.

    Engineering teams are investigating
    We will provide updates shortly.



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