Total.Care - Incident - Total.Care Contact Center US (BND2 + BND3) – Incident details

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Incident - Total.Care Contact Center US (BND2 + BND3)

ResolvedPartial outage15 hours 8 minutes

Affected

Total.Care Contact Center US

Partial outage from 3:19 PM to 6:27 AM

Total.Care Contact Center US (BND2)

Partial outage from 3:19 PM to 6:27 AM

Total.Care Contact Center US (BND3)

Partial outage from 3:19 PM to 6:27 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    All agent sessions have been cleaned up and we are monitoring the platform and investigating the cause. Any agents still with issues should log out and back in again.

  • UpdateUTC

    We are continuing to investigate the underlying issue.

    In the meantime we have been performing session cleanups on affected agents.

  • InvestigatingUTC

    We are aware of a technical issue which may impact your service on Total.Care US (BND2 + BND3) .

    Some agents may be showing incorrect states and / or be unable to receive interactions.

    Our engineers are investigating and we will provide updates in due course.

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