Total.Care - Notice history

All systems operational

Service Status
To subscribe to this status page, please Contact Support
Or use our API to pull updates to a page of your own
Operational

Total.Care Contact Center US (BND2) - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

Previous page

Next page

Jul 2026
Aug 2026
Sep 2026

Total.Care Contact Center US (BND3) - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

Previous page

Next page

Jul 2026
Aug 2026
Sep 2026

Notice history

Sep 2026

Maintenance (Minor Release) - Total.Care Contact Center US (BND2)
  • Completed
    September 24, 2026 at 12:00 PMUTC
    Completed
    September 24, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progress
    September 24, 2026 at 8:00 AMUTC
    In progress
    September 24, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 21, 2026 at 8:02 PMUTC
    Planned
    September 21, 2026 at 8:02 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.4 to Total.Care Contact Center US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 24, 2026 04:00 (EDT)
    End Date and Time: Thursday September 24, 2026 08:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Minor Release) - Total.Care Contact Center US (BND3)
  • Completed
    September 10, 2026 at 11:00 AMUTC
    Completed
    September 10, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 10, 2026 at 7:00 AMUTC
    In progress
    September 10, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Update
    September 08, 2026 at 4:20 PMUTC
    Update
    September 08, 2026 at 4:20 PMUTC

    Please note the date for BND3 has been moved back to September 10th again at the same time.
    This is so that both BND2 and BND3 can be upgraded on the same date.
    Sorry for any inconvenience.

  • Update
    September 03, 2026 at 6:27 AMUTC
    Update
    September 03, 2026 at 6:27 AMUTC

    Due to circumstances beyond our control, the update of Total.Care Contact Center US BND3 to 26.2.3 has been postponed until September 17th, at the same time. Sorry for any inconvenience.

  • Planned
    September 02, 2026 at 10:07 AMUTC
    Planned
    September 02, 2026 at 10:07 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.3 to Total.Care Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 17, 2026 3:00 AM (Eastern Time)
    End Date and Time: Thursday September 17, 2026 7:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Minor Release) - Total.Care Contact Center US (BND2)
  • Completed
    September 10, 2026 at 11:00 AMUTC
    Completed
    September 10, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 10, 2026 at 7:00 AMUTC
    In progress
    September 10, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Update
    September 03, 2026 at 6:24 AMUTC
    Update
    September 03, 2026 at 6:24 AMUTC

    Due to circumstances beyond our control, the update of Total.Care Contact Center US BND2 to 26.2.3 has been postponed until September 10th, at the same time. Sorry for any inconvenience.

  • Planned
    September 02, 2026 at 10:04 AMUTC
    Planned
    September 02, 2026 at 10:04 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.3 to Total.Care Contact Center US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 10, 2026 3:00 AM (Eastern Time)
    End Date and Time: Thursday September 10, 2026 7:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Aug 2026

Maintenance (Minor Release) - Total.Care Contact Center US (BND3)
  • Completed
    August 20, 2026 at 11:00 AMUTC
    Completed
    August 20, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 20, 2026 at 7:00 AMUTC
    In progress
    August 20, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2026 at 3:55 PMUTC
    Planned
    August 19, 2026 at 3:55 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.2 to Total.Care Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday August 20, 2026 03:00 (EDT)
    Start Date and Time: Thursday August 20, 2026 07:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Major Release) - Total.Care Contact Centre US (BND2)
  • Completed
    August 18, 2026 at 1:00 PMUTC
    Completed
    August 18, 2026 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 18, 2026 at 7:00 AMUTC
    In progress
    August 18, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 11, 2026 at 5:46 PMUTC
    Planned
    August 11, 2026 at 5:46 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.1 to Total.Care US - BND2
    Impact: Short period of downtime during the window, for contact centers on BND2
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 18th, 2026 03:00 AM (EDT)
    End Date and Time: Tuesday, August 18th, 2026 09:00 AM (EDT)

    This upgrade applies to customers on Total.Care US - BND2 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

Maintenance (Minor Release) - Total.Care Contact Center US (BND3)
  • Completed
    August 13, 2026 at 11:00 AMUTC
    Completed
    August 13, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 13, 2026 at 7:00 AMUTC
    In progress
    August 13, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 11, 2026 at 5:38 PMUTC
    Planned
    August 11, 2026 at 5:38 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.1 to Total.Care US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday August 13, 2026 03:00 AM (EDT)
    End Date and Time: Thursday August 13, 2026 07:00 AM (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Maintenance (Major Release) - Total.Care Contact Center US (BND3)
  • Completed
    August 05, 2026 at 9:00 AMUTC
    Completed
    August 05, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 05, 2026 at 3:00 AMUTC
    In progress
    August 05, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 31, 2026 at 4:44 PMUTC
    Planned
    July 31, 2026 at 4:44 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.0 to Total.Care US - BND3
    Impact: Short period of downtime during the window, for contact centers on BND3
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, August 4th 2026, 11:00 PM (EDT)
    End Date and Time: Wednesday, August 5th, 2026 05:00 AM (EDT)

    This upgrade applies to customers on Total.Care US - BND3 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

    RELEASE NOTES:
    https://hub.callcorp.com/support/solutions/articles/35000320980-26-2-release-notes
    (Requires Partner Hub / Support Portal login)

Jul 2026

Maintenance (Minor Release) - Total.Care Contact Center US (BND2 + BND3)
  • Completed
    July 09, 2026 at 11:00 AMUTC
    Completed
    July 09, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 09, 2026 at 7:00 AMUTC
    In progress
    July 09, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 07, 2026 at 3:49 PMUTC
    Planned
    July 07, 2026 at 3:49 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.1.10 to Total.Care US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday July 9, 2026 03:00 AM (Eastern Time)
    End Date and Time: Thursday July 9, 2026 07:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Jul 2026 to Sep 2026

Next

Status  -  Support  -  Total.Care Home