Total.Care - Notice history

Maintenance Type: Planned
Purpose: Deploy major release 26.1 to Total.Care US - BND3
Impact: Short period of downtime during the window, for contact centers on BND3
Maintenance Window Duration: 6 hours
There may be a period of downtime during this window.

Start Date and Time: Tuesday, May 5th, 2026 10:00 PM (Eastern Time)
End Date and Time: Wednesday, May 6th, 2026 04:00 AM (Eastern Time)

This upgrade applies to customers on Total.Care US - BND3 only.
If you are unsure which BND (band) your contact center uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance Type: Planned
Purpose: Deploy major release 26.1 to US - BND2
Impact: Short period of downtime during the window, for contact centers on BND2
Maintenance Window Duration: 6 hours
There may be a period of downtime during this window.

Start Date and Time: Tuesday, April 14th, 2026 10:00 PM (Eastern Time)
End Date and Time: Wednesday, April 15th, 2026 04:00 AM (Eastern Time)

This upgrade applies to customers on US - BND2 only.
If you are unsure which BND (band) your contact center uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance Type: Planned
Purpose: Deploy minor release 25.3.14 to Total.Care US - BND2 + BND3
Risk: Low
Impact: None
Expected Downtime Duration: None

Maintenance Window Duration: 4 hours
Start Date and Time: Thursday March 19 2026 02:00 AM Mountain Time
End Date and Time: Thursday March 19 2026 06:00 AM Mountain Time

There is no downtime expected during this maintenance window

Changelog:
The full changelog of features and fixes can be found here:
Minor Release Features
NOTE: This changelog is subject to alteration right up until release deployment.

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge

Maintenance Type: Planned
Purpose: Deploy major release 25.3.13 to US - BND2
Impact: Short period of downtime during the window, for contact centres on BND2
Maintenance Window Duration: 4 hours
There may be a period of downtime during this window.

Start Date and Time: Friday, March 6th, 2026 01:00 AM (MountainTime)
End Date and Time: Friday, March 6th, 2026 05:00 AM (MountainTime)

This upgrade applies to customers on US - BND2 only.
If you are unsure which BND (band) your contact centre uses, please follow these instructions

IMPORTANT:
After this work is completed, please ask all agents to clear their browser cache and restart their computer.
Instructions for Clearing the Browser Cache in Google Chrome
Instructions for Clearing the Browser Cache in Microsoft Edge