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Operational

Total.Care Contact Center US (BND2) - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Total.Care Contact Center US (BND3) - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

No notices reported this month

Mar 2026

Maintenance (Minor Release) - Total.Care Contact Center US (BND2 + BND3)
  • Completed
    March 19, 2026 at 12:00 PM
    Completed
    March 19, 2026 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    March 19, 2026 at 8:00 AM
    In progress
    March 19, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    March 19, 2026 at 8:00 AM
    Planned
    March 19, 2026 at 8:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.14 to Total.Care US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday March 19 2026 02:00 AM Mountain Time
    End Date and Time: Thursday March 19 2026 06:00 AM Mountain Time

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge


Maintenance (Major Release) - Total.Care Contact Centre US (BND2)
  • Completed
    March 06, 2026 at 12:00 PM
    Completed
    March 06, 2026 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    March 06, 2026 at 8:00 AM
    In progress
    March 06, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    March 06, 2026 at 8:00 AM
    Planned
    March 06, 2026 at 8:00 AM

    Maintenance Type: Planned
    Purpose: Deploy major release 25.3.13 to US - BND2
    Impact: Short period of downtime during the window, for contact centres on BND2
    Maintenance Window Duration: 4 hours
    There may be a period of downtime during this window.

    Start Date and Time: Friday, March 6th, 2026 01:00 AM (MountainTime)
    End Date and Time: Friday, March 6th, 2026 05:00 AM (MountainTime)

    This upgrade applies to customers on US - BND2 only.
    If you are unsure which BND (band) your contact centre uses, please follow these instructions

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Incident - CallCorp Contact Center US (BND3)
  • Resolved
    Resolved

    This incident has been resolved.

    Agents may need to log out, close the Desktop Experience, and log back in again.

  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on US (BND3) .

    Agents using the Desktop Experience application may be experiencing issues logging in where the contact center is on BND3.

    As a workaround, use the Agent Experience (Start Session)

    Engineering teams are investigating

    We will provide updates shortly.

Feb 2026

Incident - Total.care Contact Center US (BND2)
  • Resolved
    Resolved

    This incident has been resolved. Root Cause Analysis reports will be issued via support tickets.

  • Monitoring
    Monitoring

    bnd2 has now been stabilised and everything should be working ok.
    Engineers are continuing to monitor and establish the root cause.

  • Update
    Update

    Engineers are still investigating this issue. We will have an update shortly.

  • Investigating
    Investigating

    We are aware of a technical issue which may impact your service on US (BND2) .

    Users may find issues with the Agent and Desktop Experiences, and / or slow response times.

    Engineering teams are investigating

    We will provide updates shortly.

Maintenance (Minor Release) - Total.Care Contact Center US (BND2 + BND3)
  • Update
    February 19, 2026 at 11:29 AM
    Update
    February 19, 2026 at 11:29 AM

    Due to a technical issue, this maintenance work has NOT been completed.
    A new date will be notified in due course.

  • Completed
    February 19, 2026 at 11:00 AM
    Completed
    February 19, 2026 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 7:00 AM
    In progress
    February 19, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 7:00 AM
    Planned
    February 19, 2026 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor release 25.3.12 to US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday February 19 00:00 (Mountain Time)
    End Date and Time: Thursday February 19 04:00 (Mountain Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge


Maintenance (Minor Release) - Total.Care Contact Center US (BND2 + BND3)
  • Completed
    February 05, 2026 at 9:00 AM
    Completed
    February 05, 2026 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    February 05, 2026 at 7:00 AM
    In progress
    February 05, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    February 05, 2026 at 7:00 AM
    Planned
    February 05, 2026 at 7:00 AM

    Maintenance Type: Planned
    Purpose: Deploy minor release 24.3.11 to US - BND2 + BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 2 hours
    Start Date and Time: Thursday February 4, 2026 12:00 AM Mountain Time
    End Date and Time: Thursday February 4, 2026 02:00 AM Mountain Time

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge


Feb 2026 to Apr 2026

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