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Operational

Total.Care Contact Center US (BND2) - Operational

99.79% uptime
Sep 2026 · 100.0%Oct · 100.0%Nov · 99.37%

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Sep 2026
Oct 2026
Nov 2026

Total.Care Contact Center US (BND3) - Operational

99.69% uptime
Sep 2026 · 100.0%Oct · 99.70%Nov · 99.37%

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Sep 2026
Oct 2026
Nov 2026

Notice history

View current status

Nov 2026

Incident - Total.Care Contact Center US (BND2 + BND3)
ResolvedPartial outage15 hours 8 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    All agent sessions have been cleaned up and we are monitoring the platform and investigating the cause. Any agents still with issues should log out and back in again.

  • UpdateUTC

    We are continuing to investigate the underlying issue.

    In the meantime we have been performing session cleanups on affected agents.

  • InvestigatingUTC

    We are aware of a technical issue which may impact your service on Total.Care US (BND2 + BND3) .

    Some agents may be showing incorrect states and / or be unable to receive interactions.

    Our engineers are investigating and we will provide updates in due course.

NOV4
Maintenance (Major Release) - Total.Care Contact Centre US (BND3)
CompletedMaintenance6 hours
  • CompletedNovember 04, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 04, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 02, 2026 at 10:49 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.3 to Total.Care Contact Center US - BND3
    Impact: Short period of downtime during the window, for contact centers on BND3
    Maintenance Window Duration: 6 hours
    There may be a period of downtime during this window.

    Start Date and Time: Tuesday, November 3, 2026 10:00 PM (Eastern Time)
    End Date and Time: Wednesday, November 4th, 2026 04:00 AM (Eastern Time)

    This upgrade applies to customers on Total.Care Contact Center US - BND3 only.
    If you are unsure which BND (band) your contact center uses, please follow these instructions

    IMPORTANT:
    After this work is completed, please ask all agents to clear their browser cache and restart their computer.
    Instructions for Clearing the Browser Cache in Google Chrome
    Instructions for Clearing the Browser Cache in Microsoft Edge

Oct 2026

OCT15
Maintenance (Minor Release) - Total.Care Contact Center US (BND3)
CompletedMaintenance4 hours
  • CompletedOctober 15, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 15, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 13, 2026 at 7:03 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.5 to Total.Care Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday October 15, 2026 03:00 AM (EDT)
    End Date and Time: Thursday October 15, 2026 07:00 AM (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Incident - Total.Care Contact Center US (BND3)
ResolvedMajor outage1 hour 8 minutes
  • ResolvedUTC

    This incident has been fully resolved.

  • MonitoringUTC

    This issue is now resolved. We are monitoring the platform, for stability.
    Some contact centers may see stuck interactions - if requeuing these fails, they will need to be cleared.

  • IdentifiedUTC

    The platform is now back in a good state.
    We are carrying out some cleanups which should rectify any remaining issues.

  • InvestigatingUTC

    We are aware of a technical issue which may impact your service on Total.Care US (BND3) .
    Agents may be unable to handle calls.

    Engineering teams are investigating
    We will provide updates shortly.



Incident - CallCorp Contact Center US (BND3)
ResolvedMajor outage1 hour 4 minutes
  • ResolvedUTC

    This incident has been resolved and clean up work has been completed.
    If any agents are still experiencing issues, please ask them to log out of the platform completely, and log back in.
    We will continue to monitor the platform.

  • MonitoringUTC

    The original incident is believed to be resolved.
    Engineers are now performing a cleanup of login sessions so that agents can log in again.
    We will confirm when this is complete.

  • InvestigatingUTC

    We are aware of a technical issue which may impact your service on US (BND3) .

    Agents may be having difficulty using Agent Experience and Desktop Experience

    Some calls may not be connecting

    Engineering teams are investigating

    We will provide updates shortly.

OCT9
Maintenance (Minor Release) - Total.Care Contact Center US (BND2)
CompletedMaintenance4 hours
  • CompletedOctober 09, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 09, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 08, 2026 at 6:13 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy major release 26.2.5 to Total.Care US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Friday October 9, 2026 03:00 (EDT)
    End Date and Time: Friday October 9, 2026 07:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

OCT1
Maintenance (Minor Release) - Total.Care Contact Center US (BND3)
CompletedMaintenance4 hours
  • CompletedOctober 01, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 01, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 29, 2026 at 6:28 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.4 to Total.Care US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday October 1st, 2026 03:00 (EDT)
    End Date and Time: Thursday October 1st, 2026 07:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

Sep 2026

SEP24
Maintenance (Minor Release) - Total.Care Contact Center US (BND2)
CompletedMaintenance4 hours
  • CompletedSeptember 24, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 24, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 21, 2026 at 8:02 PMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.4 to Total.Care Contact Center US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 24, 2026 04:00 (EDT)
    End Date and Time: Thursday September 24, 2026 08:00 (EDT)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

SEP10
Maintenance (Minor Release) - Total.Care Contact Center US (BND3)
CompletedMaintenance4 hours
  • CompletedSeptember 10, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 10, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • UpdateSeptember 08, 2026 at 4:20 PMUTC

    Please note the date for BND3 has been moved back to September 10th again at the same time.
    This is so that both BND2 and BND3 can be upgraded on the same date.
    Sorry for any inconvenience.

  • UpdateSeptember 03, 2026 at 6:27 AMUTC

    Due to circumstances beyond our control, the update of Total.Care Contact Center US BND3 to 26.2.3 has been postponed until September 17th, at the same time. Sorry for any inconvenience.

  • PlannedSeptember 02, 2026 at 10:07 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.3 to Total.Care Contact Center US - BND3
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 17, 2026 3:00 AM (Eastern Time)
    End Date and Time: Thursday September 17, 2026 7:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

SEP10
Maintenance (Minor Release) - Total.Care Contact Center US (BND2)
CompletedMaintenance4 hours
  • CompletedSeptember 10, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 10, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • UpdateSeptember 03, 2026 at 6:24 AMUTC

    Due to circumstances beyond our control, the update of Total.Care Contact Center US BND2 to 26.2.3 has been postponed until September 10th, at the same time. Sorry for any inconvenience.

  • PlannedSeptember 02, 2026 at 10:04 AMUTC

    Maintenance Type: Planned
    Purpose: Deploy minor release 26.2.3 to Total.Care Contact Center US - BND2
    Risk: Low
    Impact: None
    Expected Downtime Duration: None

    Maintenance Window Duration: 4 hours
    Start Date and Time: Thursday September 10, 2026 3:00 AM (Eastern Time)
    End Date and Time: Thursday September 10, 2026 7:00 AM (Eastern Time)

    There is no downtime expected during this maintenance window

    Changelog:
    The full changelog of features and fixes can be found here:
    Minor Release Features
    NOTE: This changelog is subject to alteration right up until release deployment.

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